Shipping and returns
OUR SHIPPING COSTS FOR YOUR ORDER:
We deliver within Germany as well as to other European countries.
We will also ship your order as soon as it contains at least one fresh product in a sustainable insulation package with gel pack.
This will cost you 2,90 Euro.
Within Germany: 4,99 EUR with an order value below 49,00 EUR. Over 49,00 EUR we send your order free of charge.
Within Austria: 9,99 EUR with an order value below 69,00 EUR. Over 69,00 EUR we send your order free of charge.
Within the European Union: 12,90 EUR for orders under 79,00 EUR. Over 79,00 EUR we send your order free of charge.
EFTA (Switzerland, Lichtenstein): The shipping costs are 19,90 EUR (net).
All other countries: The shipping costs are 49,90 EUR.
Of course, we are regularly in negotiations with our delivery service providers in order to offer our customers the best possible price.
For your order we assure you a prompt and careful completion.
Your order will be shipped as soon as possible, as long as the goods are in stock and the bank transfer has been booked for payment in advance.
We deliver within 10 working days at the latest. If delays in delivery are due to reasons for which we are not responsible (force majeure, fault of third parties, etc.), the deadline will be extended accordingly. The customer will be informed immediately. If the causes of the delay last longer than four weeks after conclusion of the contract, each party shall be entitled to withdraw from the contract; in the event of withdrawal, consideration by the customer shall be refunded without delay.
In promotional periods, due to holidays/weekends or high order volumes, small delays may occur during shipping. If you wish an appointment dispatch or no dispatch before the weekend, inform us this please in the order process. If we do not receive any information to this effect, we ship regularly from Monday to Friday.
In the warm months we ship heat sensitive products only from Monday to Thursday to avoid transport over weekends.
For contracts for goods and services offered in this online shop, our terms and conditions apply
PACKING AND SHIPPING COSTS FOR OVERWEIGHT DELIVERIES (30kg+)
The corresponding shipping costs per package are automatically displayed in the shopping basket according to your information on the country of delivery. They are calculated for shipments up to a total weight of 30kg (goods plus packaging material). If this weight is exceeded and a further package / further packages is / are necessary, then the shipping costs indicated in the shop result for each further package again.
Of course, we will contact you in this case before shipping, so that consultation can be held whether more than one package should be sent.
GENERAL INFORMATION ON RETURNS
Please avoid signs of use and damage to the goods. If possible, please return the goods complete and with the original packaging.
Please always use suitable packaging to protect against transport damage.
Please do not return the goods freight collect. The postage costs, if they are to be carried by us, we refund you also gladly in advance.
Please note that the above information on returns is not a prerequisite for exercising the right of withdrawal.
RETURN COSTS WHEN EXERCISING THE RIGHT OF REVOCATION
If you make use of your legal right of withdrawal, you bear the direct costs of returning the goods:
For deliveries abroad (without Austria) you bear the direct costs of the return of the goods.
You can reach our customer service Monday to Friday from 08:00 - 16:00 at 09433-20413100 or by e-mail at [email protected]
DUTIES AND CHARGES
Customs duties and taxes are to be paid by the buyer.