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FAQ-EN

Dispatch-related questions

What are the shipping costs?

Our shipping costs for your order are: Within Germany: 4.99 € (standard shipping) for an order value below 49.00 €. For an order value above 49.00 EUR standard shipping is free.

We also offer express shipping within Germany (for orders received from Monday through Thursday until 11 a.m. - delivery on the next working day; not available for orders with payment in advance). Costs for express shipping are:

Up to 9,99 kg: 14,99 €

Up to 14,99 kg: 19,99 €

Up to 19,99 kg: 29,99 €

We can offer DHL Express up to a maximum weight of 19.99 kg. For orders with a higher weight, please contact our customer service at any time for an individual calculation.

 

Standard shipping to Austria: 9,99 € for an order value below 89.00 €. For an order value above 89.00 €, standard shipping is free. We also offer express shipping within Austria for orders under 10 kg for 28,99 € (for orders received from Monday through Wednesday until 11 a.m. - delivery within the next 1-2 working days; not available for orders with payment in advance).

 

Standard shipping within the European Union: 12,99 € for orders under 89,00 €. Over 89,00 € we send your order free of charge.

 

Standard shipping to UK: the shipping costs are 19,90 € (net).

 

Standard shipping to EFTA (Switzerland, Lichtenstein, Norway) + Sweden and Finnland: the shipping costs are 19,99 EUR (net).

 

Standard shipping to all other countries: the shipping costs are 49,90 €.

 

We offer express shipping within Italy for orders under 10 kg for 35,99 € (for orders received from Monday through Wednesday until 11 a.m. – delivery within the next 1–2 working days; not available for orders with payment in advance).

 

We offer express shipping within France and Denmark for orders under 10 kg for 28,99 € (for orders received from Monday through Wednesday until 11 a.m. – delivery within the next 1–2 working days; not available for orders with payment in advance).

 

We offer express shipping within Switzerland for orders under 10 kg for 49,99 € (for orders received from Monday through Wednesday until 11 a.m. – delivery within the next 1–2 working days; not available for orders with payment in advance).

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What is the delivery time?

Your order is dispatched as quickly as possible, usually within 24 to 48 hours provided that the product is in stock and the bank transfer is made in advance. Within the European Union your package is usually delivered within 5 working days (depending on country and region). If you’d like more information take a look at Dispatch & return section.

 

For express shipping (within Germany), the order will be delivered on the following working day, provided that the order is received by 11 a.m. from Monday through Thursday. For express shipping (to Austria, Switzerland, France, Italy and Denmark), the order will be delivered within 1–2 working days, provided the order is received by 11 a.m. from Monday through Wednesday.

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To which countries does velivery.com send the articles?

We deliver within Germany, Austria and Switzerland (standard and express shipping) as well as to other European countries (standard shipping; express shipping is only available to France, Italy and Denmark).

 

Due to long shipping times, compliance with the cold chain cannot be guaranteed for certain countries. Therefore, the following countries are excluded from refrigerated shipping: Andorra, Bulgaria, Estonia, Finland, Gibraltar, Greece, Great Britain, Ireland, Croatia, Latvia, Lithuania, Malta, Norway, Portugal, Romania, Spain, Hungary and Cyprus.

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Is there a physical store? Can I pick up my order personally?
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