FAQ-EN
Dispatch-related questions
Our shipping costs for your order are: Within Germany: 4.99 EUR (standard shipping) for an order value below 49.00 EUR or 14,99 EUR (express shipping). For an order value above 49.00 EUR standard shipping is free.
Within Austria: 9,99 EUR for an order value below 89.00 EUR. For an order value above 89.00 EUR, standard shipping is free. We also offer express shipping within Austria for 28,99 EUR (for orders received from Monday through Wednesday until 11 a.m. - delivery within the next 1-2 working days; not available for orders with payment in advance).
Within the European Union: 12,99 EUR for orders under 89,00 EUR. Over 89,00 EUR we send your order free of charge.
Within UK: the shipping costs are 19,90 EUR (net).
EFTA (Switzerland, Lichtenstein, Norway) + Sweden and Finnland : the shipping costs are 19,99 EUR (net).
All other countries:the shipping costs are 49,90 EUR.
We offer express shipping within Italy for 35,99 EUR (for orders received from Monday through Wednesday until 11 a.m. - delivery within the next 1-2 working days; not available for orders with payment in advance).
We offer express shipping within France and Denmark for 28,99 EUR (for orders received from Monday through Wednesday until 11 a.m. - delivery within the next 1-2 working days; not available for orders with payment in advance).
We offer express shipping within Switzerland for 49,99 EUR (for orders received from Monday through Wednesday until 11 a.m. - delivery within the next 1-2 working days; not available for orders with payment in advance).
Your order is dispatched as quickly as possible, usually within 24 hours provided that the product is in stock and the bank transfer is made in advance. Within the European Union your package is usually delivered within 5 working days (depending on country and region). If you’d like more information take a look at Dispatch & return section.
For express shipping (within Germany), the order will be delivered on the following working day, provided that the order is received by 11 a.m. from Monday through Thursday. For express shipping (to Austria, Switzerland, France, Italy and Denmark), the order will be delivered within 1-2 working days, provided the order is received by 11 a.m. from Monday through Wednesday.
We deliver within Germany, Austria and Switzerland (standard and express shipping) as well as to other European countries (standard shipping; express shipping is only available to France, Italy and Denmark).
